Support Help and Guides

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Micro Focus is launching new websites:

As we take a phased approach to this change, your transition effective date depends on which portal you have been using:

Previous Portal Transition Date
MySupport (Software Support Online) 21-Jun-2021
Software Entitlement (SE) 21-Jun-2021
SupportLine 18-Jan-2021
Customer Center 18-Jan-2021
Attachmate My Support and Downloads 18-Jan-2021


These changes provide a new foundation and enable us to focus resources to serve you more effectively.

Our full playlist of support videos can be found here. To learn more or check out any of our individual video guides, check out our new offerings below: 

TITLE

DESCRIPTION

YOUTUBE LINKS

Customer Portal - General Navigation

General navigation overview of the Micro Focus Customer Portal.

https://youtu.be/wBzF1W7JYqE

Customer Portal - Login and Access

This module covers the portal login to access the support portal and new account creation if you are new to the site and do not have a Micro Focus account.

https://youtu.be/r3cTmNYB_Rk

Customer Portal - Knowledge Content Search Overview

Overview of the knowledge search functions within the Customer Portal to help you solve problems more quickly with information already available on the site.

https://youtu.be/nz19xw82Ndo

Customer Portal - Chat Feature

How to engage in a chat service with a Micro Focus service agent. Multi-language is available.

https://youtu.be/RXaLKwyXeVg

Customer Portal - New Case Creation

A basic concept of opening a new Micro Focus support case.

https://youtu.be/j3zgmuy6Cw0

Customer Portal - Existing Case Management

A basic concept of viewing and managing your existing Micro Focus support case.

https://youtu.be/jgz3C_1ptL0

Customer Portal - How to Share Files with Support

A basic concept of uploading files to support via a Micro Focus secure and encrypted file transfer system.

https://youtu.be/rQXBLgJr5S0

Customer Portal - Entitlement and Asset Management Overview

A basic concept of viewing your support entitlements and assets you have purchased from Micro Focus.

https://youtu.be/WVBJbcMOUDU

Customer Portal - Flexible Credits Overview

A basic concept of viewing and managing your Flexible Credits, if you have this type of software entitlement.

https://youtu.be/ZMw81WXjHNo

Customer Portal - Delegated Admin and User Access Overview

Understanding the Delegated Admin at your site, what permissions they have and how to control who can use your support entitlements.

https://youtu.be/xbHEDRPpXFc

Customer Portal - Manage Your Email Notifications

How to manage your email notifications to stay current, including new product offerings, product updates and patches, and security alerts.

https://youtu.be/jDppFb5KcE4

Customer Portal - Manage Your Profile Settings

How to manage and edit the information associated with your login.

https://youtu.be/FoXJcXwt138

Customer Portal - Accessing the Software License and Download (SLD) Portal

Introduction to logging in to the SLD portal from the Customer Portal.

A more in-depth training is available via Software Fulfillment Training. Software Fulfillment Training

 https://youtu.be/cjapxQ5-KTY

Customer Portal - Additional Help and Resources

Access additional help and resources https://support.microfocus.com/help/

 https://youtu.be/uh8oU7vecUo

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