Reduce time to resolution by searching the Knowledge Base first


Generally the fastest way to solve a situation (question, error or symptom) is by either finding the resolution yourself or getting guidance on the information Support will need if a case needs to be raised.

You can do this now in our customer portal search bar. Most of our knowledge is public so you don't even have to logon!

(1) Go to

(2) Search for your product name and situation (question, error or symptom) in the "Search" box as shown below:

(3) You can then filter on the results if needed. Details of our search sources and how to use the filters are available here

As customer situations become known, Support are adding and updating content to keep the Knowledge Base current.

Comment List