How to restrict a user’s view of cases in the Support Portal

 
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By default, a user with full access to an account in the Support Portal can view all the cases created for that account. A new feature in the Support Portal allows Delegated Administrators for an account to restrict a user’s view of cases in the Support Portal to only the cases created against the user’s assigned support entitlements. Please see KM000013914 for more information.

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