New Contact is not found in the User List after being added to the Account in the Support Portal

After adding a contact to an account, the Delegated Administrator receives confirmation that a new Contact was created in the Support Portal, but the new Contact is not found in the User list. The Administrator must assign Support Entitlements to the new Contact and then the Contact will appear in the User list.
Please view KM000014112  for detailed instructions on how to assign support entitlements to a User in the Support Portal
Comment List