Following the acquisition of Micro Focus by OpenText on January 31, 2023, we have decided to align the Micro Focus Product Support Lifecycle policy and Extended Support program with those of OpenText, providing a predictable and consistent experience for all customers.
What is changing?
We are changing the names of the Product Support Lifecycle periods and the support services provided when a product transitions to Sustaining Maintenance. These changes include:
*This change comes into effect on renewals dated November 15, 2023, and late
Note: Extended Support is now available for all off-cloud software releases.
When do the changes take effect?
Why are changes being made?
Having a consistent Product Support Lifecycle policy helps organizations plan their software updates so they can benefit from new innovations and improved functionality, as well as optimal performance and stability.
At the same time, OpenText recognizes that the pace of change varies among customers, and some organizations require additional time to plan updates due to the complexity of their business processes or other factors. That is why we are pleased to offer an expanded Extended Support program for all off-cloud software product releases.
The Extended Support and Limited Extended Support programs are an acknowledgment that flexibility is key to your success when planning your business transformation. This extra level of coverage gives you peace of mind, knowing your software is secure and compliant with the latest updates until you are ready to take advantage of OpenText innovations.
Where can I learn more?
For more information, please refer to the following resources:
Product Support Lifecycle table, showing product release dates and support coverage
Questions and concerns
Please contact Support Renewals.