Thank you for the feedback. I am part of the SLD team and in charge of the videos and other self-help content.
Permissions are set at the order number level, but we know it's hard for additional users, who want to get access to a specific entitlement, to know the order number or know where they can get it from. They can't bet set at the account level as it is unacceptable for large enterprises to grant all employees access to the licenses, so there needs to be a lower level. Access can be requested with the contract ID (Customer Service ID) as well, this ID might be available more easily. If these identifiers are not known, please reach out to the License Delivery Center in your region who will investigate and sort out your access. We understand it's not ideal having to reach out to support in a self-service portal, but it's inevitable in some case (like with access requests), especially in a partner/distributor scenario. That's why we expose the contact information of the License Delivery Centers at the end of all videos. For data privacy reasons we can't expose the first Administrator in the portal, but again, Liucensing Support can easily look that up and support the access request. The statement that the first administrator cannot be changed is not accurate. If responsibilities change, any Administrator can be added and/or deleted, just not the only one, as every order needs to have one Administrator. Please let me know if I can help any further.